We view knowledge management as a critical combination of systems & processes, information & technology, and people. As such, it draws on all our other areas of work, from research to partnership development, capacity building, online platform development, strategic design and MEAL.

Our team has extensive experience in advising on knowledge management strategies, building online Management Information Systems (MIS), and facilitating offline activities to support organizations manage their data and knowledge.

We base our solutions on organizational needs, capacity and capabilities. Our approach includes intensive assessments to better understand our partners’ internal business processes. For online systems, we conduct design sprints to ensure relevant features benefit stakeholders, and conduct User Experience (UX) workshops to optimize user focus.

With support from Australian DFAT through the Gender Equality and Women's Empowerment Program (MAMPU), Saraswati developed an easy-to-use and customizable integrated knowledge management platform in collaboration with two national partner organizations. This platform is replicable for CSOs and development projects. We also developed the management information system for the DFAT-funded Australia Indonesia Partnership for Justice II program.

While our team has developed MIS for a range of development projects, we encourage development partners to take ownership of this powerful tool. We train our partners' teams prior to system handover and offer a suite of data training to raise data literacy, support integration of online tools for social development and sharpen data-driven analytical skills.